Cancellation & Return Policy
Cancellation post shipping is currently not possible since the order has already been handed over to our courier partner.
In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery.
If a customer denies COD order during the attempt of delivery, all their future COD orders with be cancelled without further notice. Thereafter, they will only be able to place prepaid orders on our website.
How do I return an item purchased on Henaa Hainaa Beauty?
Henaa Hainaa Beauty offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 24 hours of its delivery ONLY if the product you receive arrives in a damaged condition. We also accept partial returns wherein you can raise a return request for one or all products in you order.
Step 1: Contact our Customer Support team via email/call/whatsapp (email@example.com) within 24 hours of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the damaged product & the order number for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact & in the state they were delivered. If any of the above is tampered, you are eligible to only partial refund against the item.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made or same mode of payment which was used at checkout within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.